1.How to Cancel an Unpaid Order
On condition that your payment for an order hasn't been made, you may cancel it by clicking "Cancel order" in your account on Dreamprom.com. If your order is not paid within 40 days, it will be cancelled automatically.
- 2. How to Cancel a Paid Order
We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused.The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.Our Cancellation Policy:1. Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or
2. Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price, or
3. Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping cost.
4. Once your order has been shipped, it can no longer be cancelled.
For details, please submit your order number and contact our customer service staff at Customer@dreamprom.com.